All Systems Operational

About This Site

Welcome to the Yotpo status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Uptime over the past 90 days. View historical uptime.
Platform Operational
Yotpo Admin Operational
API integration with Yotpo Operational
Reviews and UGC Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
Widgets, Batch requests, JS & CSS Operational
90 days ago
100.0 % uptime
Today
Database Operational
Loyalty & Referrals Operational
90 days ago
99.95 % uptime
Today
Admin Operational
API Operational
Widgets (Pop-up, Rewards Page) Operational
90 days ago
99.95 % uptime
Today
Database Operational
SMS & Email Marketing Operational
90 days ago
100.0 % uptime
Today
Admin Operational
API Operational
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
MMS Delivery Operational
Email Delivery Operational
90 days ago
100.0 % uptime
Today
Automated Messaging Operational
Campaign Messaging Operational
Integrations Operational
Admin Operational
API Operational
Widgets (Product Page Widget, Customer Portal) Operational
Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 20, 2026

No incidents reported today.

May 19, 2026

No incidents reported.

May 18, 2026
Yotpo Service Disruption notice
Resolved - This incident has been resolved.

Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors.

End Time: 2:40 PM EST

Thank you for your patience,
The Yotpo Support Team
May 18, 18:49 UTC
Monitoring - Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores.

No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records.

We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.
May 18, 17:50 UTC
Identified - At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores.

We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share.

We apologize for the inconvenience and appreciate your patience.
May 18, 17:35 UTC
Investigating - We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature.

We apologize for the temporary inconvenience. More details to follow in the next status update

Start Time: 12:50 PM EST

The Yotpo Support Team
May 18, 17:21 UTC
Yotpo L&R - Shopify checkout widget is not loading
Resolved - This issue has been resolved. The checkout widget should load normally on Shopify checkout again.

Start Time:
2026-05-17 13:00:00 UTC

Start Time:
2026-05-18 05:47:00 UTC

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
May 18, 06:10 UTC
Investigating - Shopify checkout widget is not loading

We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout.

Start Time:
2026-05-17 13:00:00 UTC

Business Impact:
- Shoppers may not see or redeem loyalty rewards at checkout until this is fixed

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team
May 18, 02:53 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Scheduled Maintenance: Infrastructure Updates
Completed - The scheduled maintenance has been completed.
May 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - We will be performing a scheduled infrastructure maintenance as part of an ongoing platform upgrade initiative.

During this maintenance, we will update several backend services that support authentication and platform access, along with event processing and data synchronization.

Expected duration:
The maintenance window is expected to last approximately 30–60 minutes, including deployment and validation.

Expected impact:
During the maintenance window, users may experience intermittent issues when attempting to log in to the platform.  Some event-driven processes may also experience brief delays while services are being redeployed. No data loss is expected.

What to expect during the maintenance:
Authentication and backend services may briefly restart during the update. This could result in temporary login interruptions. Once the maintenance is complete, all services are expected to resume normal operation automatically.

Our team will monitor the deployment closely and validate that services are stable before the maintenance window is closed.
May 13, 15:01 UTC
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
Kafka Connect Maintenance – MySQL 8.4 Compatibility Upgrade & Infrastructure Changes
Completed - The scheduled maintenance has been completed.
May 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:30 UTC
Scheduled - Scheduled Maintenance: Infrastructure Updates

We will be performing scheduled infrastructure maintenance as part of an ongoing platform upgrade initiative.

During this maintenance, we will update several backend services that support event processing and data synchronization across the platform. These updates are intended to improve infrastructure compatibility, scalability, and reliability.

Expected duration:
The maintenance window is expected to last approximately 30–60 minutes, including deployment and validation.

Expected impact:
We do not expect a major user-facing impact. However, during the maintenance window, some event-driven processes may experience brief delays while services are being redeployed.

This may temporarily affect the timing of certain syncs, updates, or automated processes that rely on backend event processing.

No data loss is expected.

What to expect during the maintenance:
Backend event-processing services may briefly restart, which could result in short-lived delays in data processing. Once the maintenance is complete, systems are expected to resume normal processing automatically.

Our team will monitor the deployment closely and validate that services are stable once the maintenance is completed.
May 5, 12:34 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Yotpo Service Degradation | May 8, 2026
Resolved - The incident has been fully resolved.
May 8, 09:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 05:34 UTC
Identified - Overall Description of the issue and Affected Services:
1. Data ingestion from Ecommerce platforms
2. Webhook Delivery System

Start Time:
May 8, 2026 - 01:55 (UTC).

Business Impact:
Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected.

We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue.

If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.

The Yotpo Support Team.
May 8, 03:20 UTC
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

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